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Refund Policy for Luana Bickel Makeup Studio:

Online Courses: Customers who purchase online courses from Luana Bickel Makeup Studio are entitled to request a refund within 7 days of the original purchase date. To initiate a refund, the customer must provide a written request via email or through the designated contact form on our website. Upon receiving the refund request, our team will process the refund within a reasonable timeframe. Refunds will be issued using the same payment method used for the original purchase.

Face-to-Face Classes: Face-to-face classes conducted by Luana Bickel Makeup Studio are non-refundable. However, customers have the option to transfer their enrolment to another individual if they are unable to attend the class themselves. To transfer enrolment, the customer must notify us in writing at least 48 hours before the scheduled class date. Upon receiving the transfer request, our team will update the enrolment details accordingly.

Exceptions: In exceptional circumstances such as technical issues preventing access to online courses or unforeseen circumstances preventing attendance at face-to-face classes, Luana Bickel Makeup Studio reserves the right to review and consider refund requests on a case-by-case basis. Customers facing such situations are encouraged to contact our customer support team promptly to discuss their concerns and explore possible solutions.

Contact Information: For all refund requests, transfer requests, or inquiries regarding our refund policy, please contact us at info@luanabickel.com. Our team will be happy to assist you and address any concerns you may have.

Policy Updates: Luana Bickel Makeup Studio reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed about any updates or revisions.

By purchasing courses or enrolling in classes with Luana Bickel Makeup Studio, customers acknowledge and agree to abide by the terms and conditions outlined in this refund policy.