Privacy Policy
Luana Bickel Creative Studio is committed to protecting your privacy and providing quality services. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the APPs is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
What Personal Information We Collect
Personal Information refers to data that can identify you as an individual. Examples include:
- Full name
- Address
- Email address
- Phone number
- Billing information
We collect this information when you:
- Enrol in our online or face-to-face courses
- Subscribe to our mailing list
- Make a purchase
- Contact us via our website or email
- Interact with us on social media or via cookies on our website
Why We Collect Personal Information
We collect your information for the following purposes:
- To deliver our services and products
- To manage your course access and enrolment
- To communicate with you about course updates, promotions, and relevant information
- To improve your experience on our website
You may unsubscribe from our marketing communications at any time by contacting us or using the “unsubscribe” link in our emails.
Use of Cookies & Third-Party Tools
Our website uses cookies to improve your experience and to analyse website traffic. You can disable cookies in your browser settings if you prefer.
We may use third-party platforms such as:
- Payment processors (e.g. Stripe, PayPal)
- Email marketing tools
- Learning management systems
These providers may collect and store data on servers outside of Australia.
Sensitive Information
We do not generally collect sensitive information (e.g. health, racial, or religious data). If we ever need to, it will only be:
- With your consent
- When required or authorised by law
- For a directly related purpose
Disclosure of Personal Information
We may disclose your personal information:
- To third-party service providers (e.g. website hosting, payment gateways) who assist in delivering our services
- Where required or authorised by law
- With your consent
We do not sell or rent your personal information to any third parties.
Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
If your information is no longer required for its original purpose, we will securely destroy or de-identify it, unless it is legally required to be retained (e.g. for tax or legal obligations, usually for 7 years).
Access & Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.
To request access, please email us at info@luanabickel.com.
We may require identification before providing access and reserve the right to charge a reasonable fee for administrative costs.
Maintaining Up-to-Date Information
To ensure we continue delivering relevant and accurate services, please let us know as soon as possible if your personal information changes.
International Disclosure
If your personal information is stored or processed by a third party outside of Australia (e.g. US-based hosting or payment platforms), we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.
Changes to This Policy
This policy may be updated from time to time. The latest version is always available at www.luanabickel.com.
Contact Us
If you have any concerns, questions, or complaints about how your information is handled, please contact us:
Luana Bickel Creative Studio
Email: info@luanabickel.com
We take privacy concerns seriously and will respond promptly to resolve any issues.
